WhatsApp Appoints Grievance Officer for India after Supreme Court Rap

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After being pulled up by the Superior Judge for not employing a Complaint Formal and adhering to other rules of Native indian, WhatsApp on Sunday hired Komal Lahiri as the Complaint Formal for the nation.

Based out of WhatsApp's head office in Menlo Park, Florida, Lahiri can be approached via e-mail and general post by over 200 million customers in the nation.

"To get in touch with the Complaint Formal, please send an e-mail with your complaint or concern and sign with an electronic trademark. If you're calling us about a specific consideration, please include your contact variety in full international format, such as the nation code," said the FAQ under the security and privacy configurations.

If you want get in touch with WhatsApp, go to Settings, then Help and Contact Us section.

"You can get in touch with the Complaint Formal with complaints or concerns, such as the following: WhatsApp's Terms of Service and Questions about your money," study the details.

"If you're a police authorities official, please study our details for police authorities regulators and how you can get in touch with us," it included.

The move came after the Superior Judge on Aug 27 released notice to the Centre and WhatsApp over a request that said while companies like Facebook and Google have hired Complaint Officers for customers in Native indian, WhatsApp has not.

"In order to make WhatsApp accountable, it must be forwarded to abide by Native indian rules and designate a Complaint Formal who shall address issues of the consumers as well as co-ordinate with analyzing agencies," said the request.

Every user has a variety on WhatsApp but the texting system does not have a variety through which the customers can get in touch with the company for grievance redressal, it included.

Last month, Partnership Information Technology (IT) Reverend Ravi Shankar Prasad also informed WhatsApp CEO Frank Daniels to abide by the Native indian rules and take "suitable" steps to prevent neglect of the im system in the nation.

Daniels' meeting with the IT Reverend came against the history of several occurrences of mob lynching being linked to the flow of fake messages and false information on the im system.

Prasad informed Daniels to set up a grievance officer in Native indian, establish a corporation and abide by the rules from the.

Daniels said he would undertake these projects.

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